Each time the client receive an email about a booking, made manually or through the booking engine, the email will include a message the hotel wishes to inform.
Every account can decide what message should me send by the system and be able to change it when required. The message may give indications about:
- Booking policies, cancellation and reimbursements
- Deals and packages
- Indicate alternative payment methods
You can also add a link that leads to a page where clients can get more explanation, details and images related to the message.
For those who wonder why they can not customize more the email, our idea is not to restrict you to a boring format without images but rather to ensure that mails are sent correctly and that they effectively reach your customer:
- Because if you include images, the mail may be identified as spam by the customer's mail carrier.
- Because messages should be understood and seen regardless of the device in which clients receive the emails (smarthphone, desktop computer, tablet ...).
- Because we did some user testing so customers can find your message helpful and trustworthy.
Remember you can also send personal notes to clients in addition to the default message you are sending.